Terms & Conditions

Terms & Conditions

TERMS & CONDITIONS

Introduction

Hi there, this website, www.balancebotanica.com.au is owned and operated by Michelle Campbell trading as Balance Botanica Naturopathy (ABN 72 825 132 202.) If you have any questions or need further information, please contact:

Michelle Campbell ph: (02) 9030 8812 email: michelle@balancebotanica.com.au

This document sets out the Terms and Conditions you need to be aware of when using this website. Please take a moment to read them, as they set out your important rights and obligations and I care about making sure we both know where we stand.

When you visit this website, use my services or purchase my products you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you don’t accept this agreement, you should not continue to visit this website or purchase from me.

These terms may be changed or modified from time to time. Please check back regularly to ensure you are aware of any changes.

There may be additional specific terms of service provided to you in relation to my services. If there is any inconsistency between this document and those specific terms of service, this document is overruled to the extent of the inconsistency.

All products and services advertised on this website are offered in compliance with Australian Consumer Law.

Website Content Disclaimer

On this website you will find information about my business and the services I offer. You will also find information relating to health and wellbeing, certain medical conditions,  herbs and supplements, infographics, e-books and recipes. This information is provided solely for educational and information purposes only, with the intention of supporting and improving your overall health and wellbeing.

Whilst I take lots of care to provide valuable and well researched information, I cannot be responsible for the use that you make of that information.

Please be aware that the generalised information I provide on my website is not a substitute for specialist advice tailored to your individual circumstances as provided in a personal consultation with me.

There is no professional relationship formed by your visit to my website unless you explicitly choose to work with me by purchasing my services or products.

Any testimonials or promised results I may display on this website are based on my experience and those of my previous clients. They are not guarantees that anyone else will achieve the same results.

I may modify the content provided on this website at any time, including altering or deleting it without notice.

Visitor Responsibilities

Information provided on my website may not be applicable to your individual circumstances. It is recommended that you seek the advice of a qualified healthcare professional before acting upon any information provided on this website. For your own safety, herbal medicine and nutritional supplements should only be taken under the supervision of a qualified naturopath, herbalist or nutritionist.

Information provided on this website and treatment advice provided in consultations is designed to support you achieve your health goals. It is your responsibility to decide whether to act upon the information or advice given and you are accountable for the consequences of the actions and decisions you make.

Downloads

Whilst I take care to ensure the content on my site is safe, I am not responsible for viruses, other technologically harmful material or any other damage which might occur as a result of downloading information. As a visitor to my site, it is your responsibility to make sure you have adequate and up to date internet security.

External Links

Some content on my site may contain links to other websites. I have no control over and are not responsible for the content of any external sites that may be linked.

Disclaimer for Services

There are a number of ways you may choose to work with me that are available to  book through my website. The terms and conditions in this document apply to all of my services and products unless alternative terms are explicitly stated.

I offer naturopathic consultations which involve dietary, lifestyle advice, and recommendations for supplementation and herbal medicines where appropriate. A referral for pathology testing may also be provided as part of your treatment plan.

My intention in offering these services is to gain an holistic understanding of your health and provide personalised health advice specific to your circumstances designed to improve your health and wellbeing.

My Qualifications and Responsibility

I hold a Bachelor of Health Science (Naturopathy) and maintain professional membership with the Naturopaths and Herbalists Association of Australia (NHAA) – member no 156527

I am committed to best practice in my industry, taking all reasonable care and due diligence and fulfilling the obligations of my professional association membership. This includes adhering to my professional code of conduct (which can be accessed here: https://nhaa.org.au/who-we-are/code-of-conduct-constitution/) and undertaking continued professional development hours each year to ensure I keep up to date with the latest research and treatment protocols.

Important Information

I am not a medical practitioner and naturopathic treatments are not a substitute for conventional medical treatment. Naturopathic treatment protocols include dietary, lifestyle, recommendations and/or herbal or nutritional supplements designed to support you in taking action to achieve your health goals and improve your overall health. They are holistic in nature and require commitment and action on your part to succeed and achieve sustainable long term results. The best results will be achieved through maintaining open and honest communication with me, asking questions and raising any concerns, monitoring your own progress and being accountable for your actions. You should not expect all your problems will be solved just through taking a single supplement or herb. You should seek the advice of your doctor before making any changes to current medications.

Waiver of Liability

I do not make any guarantees or warranties about the accuracy of any material displayed on this website, with the exception of any non-excludable consumer guarantees and other consumer protection provisions set out in the Australian Consumer Law. I am human and errors creep in despite the best of intentions. If you see something that doesn’t seem right, please let me know.

Intellectual Property

Copyright

The content of this website is protected by copyright laws and treaties around the world, with all rights reserved. You may not copy or reproduce any part of my content without my written consent.

Commercial exploitation of my content in any way that competes with my business is strictly prohibited. You are welcome to share blog posts or other publicly available content through social media, but you must provide a link back to this website.

You may link to my home page, provided you do so in a way that is fair and legal and does not damage my reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on my part where none exists.

Trade Marks

Unless explicitly stated to the contrary, all persons (including their names and images), third party trade marks and content, services and/or locations featured on this website are in no way associated, linked or affiliated with me and you should not rely on the existence of such a connection or affiliation.

Any trade marks or names mentioned on this website remain the property of the respective trade mark owners. Where a trade mark or brand name is referred to, it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to me.

Fonts used on this site include “Kings Caslon” and “Raleway” which were downloaded from the following site: http://www.onlinewebfonts.com.

Payment Terms

Payment is required at the end of each consultation. I will accept payment via EFTPOS, online via credit card or via direct bank deposit.

Online or Square reader card payments are processed by Square and all data is protected by encryption technology which adheres to the PCI Data Security Standard (PCI-DSS). I do not record or store any client credit card or bank details.

Delivery and Shipping

Consultations are available either face to face in my clinic or online via Zoom. For Zoom consultations a link will be provided at the time of making the booking. Please ensure that you have Zoom installed and test the video and audio on your device prior to the consultation. At the scheduled time of the consultation you will be required to click on the link time to commence the consultation. For your benefit and privacy, when undertaking the call you should be located in a private, quiet place with no interruptions.

Some herbs and supplements may be supplied to you through an online third party practitioner dispensary, whereby shipping charges are based on their standard rates set by the supplier and will form part of the total cost charged to you.

I will use Australia Post (express post) for any items that I ship directly to you. The postage cost will be included as part of the invoice I supply to you after each consultation along with your treatment plan.

Appointment Policies

I request that you provide 48hours notice for cancellations or rescheduling your appointment to enable me to offer that time other clients. If less than 24hours notice is given I reserve the right to charge a cancellation fee representing 100% of the consultation fee. I do understand that life can be unpredictable and things can happen beyond your control. So please contact me as soon as possible if unexpected circumstances occur.

In the instance that I need to cancel your appointment, I will contact you as soon as possible to reschedule and agree a suitable time.

Refund Policy & Consumer Guarantees

No refunds are available for change of mind, so please consider carefully whether my services are right for you before booking your appointment.

If you feel that there is any problem with my services, please let me know within 24 hours of the session. I am keen to understand what has gone wrong if you are unhappy so that I can address your concerns and try to find a mutually acceptable solution.

I take my obligations under Australian Consumer Law seriously and will do my best to address any issues that arise. However, even if there is a major problem, my liability is strictly limited to:

– replacing the goods or providing the services again; or

– if I am unable to do so within a reasonable time, paying the cost of having the relevant goods or services supplied to you again.

Respectful Communication

I reserve the right to delete any comments on my website or social media accounts which is rude, offensive or which I deem to be unacceptable. Keep it polite and play nicely, please!

Dispute Resolution & Jurisdiction

Negotiation

If you have any concerns, issues or complaint arising out of your use of this website, my products or services, or these terms and conditions, you agree to communicate with me with the intention of making a genuine effort to seek a win/win solution, and trying to resolve the dispute through negotiation and discussion.

If we are unable to resolve a dispute by negotiation and discussion, you may access the complaints procedure offered by the Naturopaths & Herbalists Association of Australia by emailing them here: nhaa@nhaa.org.au

Non-disparagement

If a dispute arises, we all agree that we will not engage in any public discussion about the issues, we will behave politely towards each other, and we will avoid any conduct or communication which might reasonably be expected to unreasonably interfere with any other person’s business or personal interests.

Jurisdiction

This agreement is subject to the governing law of New South Wales. Regardless of where you live in the world, you irrevocably agree that if the dispute resolution processes fail, the courts of New South Wales, and the Commonwealth of Australia, will have exclusive jurisdiction.

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CONTACT

Beattie Street Health Studio

143 Beattie Street

Balmain NSW 2041

Phone: 0455 500 117

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